Shipping policy
Here is exactly what happens after you place an order, and how long it takes.
Where we ship
We ship Australia wide, including PO boxes and Parcel Lockers. We do not currently ship outside Australia.
Processing time
Orders are checked and packed within 1 to 2 business days. Orders placed on a weekend or public holiday are processed the next business day.
You will get a confirmation email straight away, then a second email with tracking as soon as your parcel is on its way.
Delivery times and cost
- Standard shipping:Â usually 7 to 15 business days
- Orders inside Australia:Â free standard shipping
Delivery estimates are counted from dispatch, not from when you order. They are estimates provided by our carriers and are not guaranteed.
Deliveries to regional and remote areas can take longer. Peak periods such as Christmas and Black Friday also add time.
Tracking your order
Tracking is emailed the moment your parcel is dispatched. It can take 24 to 48 hours for the first scan to appear, so do not worry if the link looks empty at first.
If your tracking has not moved for 10 business days, email us and we will chase the carrier for you.
Delivery address
Please check your address carefully at checkout. We cannot change an address once a parcel has been dispatched.
If a parcel is returned to us because the address was wrong or it was not collected in time, we will refund the product price less the return cost, or resend it if you pay postage again.
Missing, lost or damaged parcels
If your parcel is marked delivered but you cannot find it, check with your neighbours and your local post office first, then email us.
If a parcel is lost in transit or arrives damaged, we will replace it or refund you. Please send us a photo of any damage to the parcel and the item.
Nothing here limits your rights under the Australian Consumer Law.
Contact
SIDEKICK
yoursidekickmate@gmail.com
We answer emails within 2 business days, Monday to Friday.